User-centricity is part of DocuSign’s DNA. In fact our co-founder, Tom Gonser, credits our customers with giving him the original “recipe” for DocuSign—easy, legally binding, and adaptable.

We’ve got a fun and quick video that sums it all up:  

The result of this customer-first approach: DocuSign took what had been a slow, cumbersome, and often complicated process and for the first time made it easy to digitally manage document-based transactions. Now, customers are turning around contracts in record time—completing more than half of their transactions within an hour—and achieving tremendous value, business efficiency and incremental revenue.

Our dedicated focus on providing exceptional experiences continues. Take the New DocuSign Experience — — our completely redesigned user interface that makes it easier, faster and more intuitive to send, sign and manage documents. One of the guiding principles for this project was creating a Digital Transaction Management (DTM) solution that was so straightforward it didn’t require a manual. Because enterprise apps shouldn’t require a PhD in technology wizardry.

That’s why DocuSign is excited to be part of the User-Centric IT community, along with many of the industry’s most innovative and customer-centric cloud companies, including Box, Okta, Zendesk and others.

What is the User-Centric IT movement? In a nutshell, it’s about companies delivering technology that adapts to the people using it, not the other way around.

It’s about maintaining the utmost security, compliance and availability—and not compromising on usability. Best of all, this movement isn’t some fuzzy vision of the future of technology—it’s happening now.

At DocuSign, we’re committed to delivering easy-to-use, powerful tools that make our customers even more successful…so keep an eye out for some exciting announcements in the months ahead. In the meantime, what is your company doing to be user-centric? Share with us in the comments. You can also check out the lively User-Centric IT conversation on LinkedIn:

Or visit to learn more about the movement to put users first.