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Insights on eSignature & Digital Transformation in Australia

Missed the digital transaction event of the year? No problem, here’s the wrap.

More than 2,000 DocuSign customers, developers and partners descended on San Francisco for the company’s annual digital transformation conference in May this year. Much more than a tech-fest, this two-day event shared the stories of countless companies putting DocuSign to use to get rid of friction – and paper – from their business, and reaping huge benefits. There were also a couple of surprises, including a new partnership with IBM (more on that later).

If you couldn’t make it all the way from Down Under, here are a few take-outs for Australian businesses, to keep you up to date with the digital signature and payment space.

DocuSign’s growth points to accelerated adoption of digital technology

Explosive growth was big news, as a key indicator of growing global readiness for digital tools and clear demand from businesses for secure and efficient ways to come to agreement digitally. DocuSign now has more than 300,000 customers and 200 million users in 188 countries – with around 300,000 new users joining the platform every day.

Driving this growth is the bottom-line fact that DocuSigning delivers an average of $38 in savings per document at a time when businesses are hunting for cost efficiency.

Demand for business apps is driving the developer community

DocuSign’s growth is supported by the increasing number of developers in the DocuSign community. There are now more than 42,000 developer sandboxes and 3,700 integrators on the platform. In addition, 58 per cent of all DocuSign transactions are completed via the API (application program interface), and successful transactions from new integrations launched in the last year grew nearly 500 per cent.

DocuSign is investing in product innovation

As part of its core focus on innovation, DocuSign also announced two key product updates that will be rolled out as part of the upcoming DocuSign Summer ’17 Release (just in time for winter in Australia).

These include:

  • DocuSign Payments
    Designed to help organisations collect payment at the same time as they sign an agreement, DocuSign Payments will include payment gateway integrations with PayPal and Braintree (in addition to Stripe and other payment options including major credit card). Australia is gearing up to bring these new payment gateways online early next year. Further, the DocuSign Payments API and bank transfer (EFT) functionality launching in the US in June will be available to Australian customers in 2018.
  • Organisation Administration (OA)
    This feature is a welcome development for DocuSign admins, centralising all DocuSign accounts and users into a single location for greater visibility and control. The initial functionality available in early June will include centralised user management (link and unlink accounts, create and manage users, assign and modify memberships, see all accounts created using your organisation’s email domains) and self-service identity management (setup and configure single sign-on, and administer just-in-time user provisioning).

DocuSign is expanding its partnerships

At Momentum ’17, DocuSign announced a deeper, strategic partnership with IBM to help organisations of every size and industry advance their digital transformations.

DocuSign’s platform and eSignature service will be available within IBM Watson Workspace, IBM Connections and IBM Enterprise Content Management (ECM). These new advancements will bring together the power of cognitive insights, social collaboration and content management to boost business communication and productivity like never before. And the combination of DocuSign and Watson will help organisations come to agreement faster through intelligent, entirely digital transactions.

Want to see more from #DSM17? Take a look at our Facebook album here

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