Have you changed your email address recently? Click on your preferences section in DocuSign to be sure everything matches up. Messages sent from your account will now be routed to your new email address.

​If your DocuSign account is tied to an old or outdated email address, you might be missing important messages and notifications. You can check that your DocuSign account is linked to your current email address in the Preferences section of your DocuSign account.

To update your email address in DocuSign:

  1. From your DocuSign account, click your profile image, then click Preferences.
  2. Enter your new email address and click Next, then click Done.
  3. In the new email account, open the confirmation email and click CONFIRM EMAIL ADDRESS.
  4. Click Next.
  5. Log into your DocuSign account with the new email address and your existing password.

Your email address is now updated and any new messages or notification will be routed there.

Note that administrators can always modify user accounts and user account preferences. For more details on user management please reference our user management guide.