Why successful customers attend Community Events
2019 is going to be a big year with a host of new products to be released in the next few months, designed to make your business life easier. Our quarterly Community Events are a perfect way to stay in the loop with information and resources to help you get the most out of DocuSign.
Held at Sydney’s Beta Bar, around 50 customers joined us for an exciting showcase of new technology, a panel discussion featuring two DocuSign customers and a quick refresher of our customer success services.
A sneak peek at upcoming products before anyone else
Kicking off the evening, Head of Customer Strategy and Solution Engineering, Adam Maloney treated attendees to a sneak peek of our product vision and future roadmap. He walked customers through our new suite of products to make generating, signing, acting upon and managing your business agreements easier - Gen, Click, Identify, Mobile Auto-tapping & Total Search (powered by Seal).
Top notch customer support
Following on from Adam was Rola Almalak, Manager of Customer Success and Adoption. To ensure all our customers are aware and engaging in our training support sessions, Rola delivered an overview of our local Customer Success resources, the value they can bring to our customers and the global and regional offerings our customer can leverage. Namely, our DocuSign University learning portal, the Knowledge Market and our section specially for DocuSign Admins.
Benefit from the lessons and experiences of other customers
Of particular value was the customer experience panel. Joining Adam and Rola was Thomas Pike, ICT Manager from Carers ACT and Lisa Farrar, CEO of OTIS Breast Cancer Foundation.
Both Lisa and Thomas shared their business vision and challenges that led them to choose DocuSign, their experiences of working with DocuSign from conception through implementation, to adoption.
Plus, how their organisations benefit from using emerging technology to boost productivity and improve customer, vendor and employee experiences.
Q&A time with the customer success team
Once we wrapped on the official presentation, attendees had the chance to meet at the demo bar to gain hands-on experience, get their questions answered by Customer Success Manager, and share their DocuSign experience and knowledge with other like-minded DocuSign customers over canapes and drinks.
A community of peers to share tips and solutions with
Part of what we love about the Community Events is that our customers get the opportunity to network with each other.
Whether your company specialises in financial services, manufacturing, construction or real estate, there will always be common issues and challenges to solve.
Being able to meet and chat with fellow customers over canapes and drinks, is a great way to share tactics with each other and ask advice from our team of experts.