How CapitaLand incorporated DocuSign to reduce printing costs and improve efficiency

As one of Asia’s largest diversified real estate groups, CapitaLand owns and manages a global portfolio across more than 230 cities in over 30 countries. CapitaLand’s portfolio spans across diversified real estate classes which includes commercial, retail; business park, industrial and logistics; integrated development, urban development; as well as lodging and residential. 

To future-proof itself, CapitaLand focuses on innovation and sustainability to deliver long-term value for its stakeholders while contributing to the environmental and social wellbeing of the communities it operates in.

As part of its on-going digitalisation and sustainability efforts, CapitaLand continually encourages its staff to cut down on printing and to reduce the use of paper-based documents.  

One of CapitaLand’s initiatives in support of these efforts was the use of DocuSign eSignature in place of the physical signing of documents such as contracts with its customers, tenants and vendors.

In September 2019, CapitaLand piloted DocuSign across six departments in Singapore. Amid COVID-19, the pilot of DocuSign was also timely as CapitaLand employees had to work from home during Singapore’s ‘circuit breaker’ period from April to June 2020. To drive adoption of the solution, monthly training sessions were also held and best practices were shared with employees.

Since the adoption of digital signatures with the use of DocuSign, CapitaLand has avoided printing over 300,000 pages, contributing to reduced printing costs. The use of DocuSign has also helped to improve efficiency, enabling CapitaLand employees to better track the signatures of documents and spend less time routing manual paperwork between stakeholders or filing the paper documents.